Clubs and players are more accessible to their fans than ever and the public communication between them has never been more scrutinized. Communication is in an open public forum with little consideration of the consequences.
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Clubs and players are more accessible to their fans than ever and the public communication between them has never been more scrutinized. Communication is in an open public forum with little consideration of the consequences.
Players’ negative social media activities are a potential liability to the reputation and brand of clubs and associations, which ultimately affects their sponsors and future revenue prospects.
Sponsors are demanding clubs take action to prevent social media scandals reflecting negatively on their brand and are beginning to demand get-out clauses in their contracts if the club or its players become involved in such a scandal.
Fans too are expressing their opinions and venting their anger at clubs and players through social media and attempting to damage their brands.
While social media policy has been introduced at sporting clubs, there is still no direct control over social media activity.
Currently, clubs and associations may attempt to be proactive via education programs however they are still reactive, frequently exercising crisis management when a negative social media event occurs.